🔁 Cancellation & Refund Policy
Effective Date: 24/12/2024
Welcome to Ekadantha.in. We value your trust and are committed to providing clarity and transparency regarding cancellations, returns, and refunds. Please read the following policy carefully before making a purchase.
🔹 1. Order Cancellation
You can cancel your order within 12 hours of placing it, provided it hasn’t been processed or shipped.
To cancel, email us at support@ekadantha.in with your order number and reason for cancellation.
Once the product is shipped or printed (in the case of print-on-demand), cancellation is not allowed.
🔹 2. Return Policy
We follow a strict no-return policy for the following items:
Print-on-demand products
Personalized/customized products
Spiritual items (like incense, copperware, idols, etc.)
Digital downloads or eBooks
However, we do accept returns in the following cases:
Item received is damaged or defective
Product is different from what you ordered
In such cases:
You must notify us within 48 hours of receiving the item.
Send an email to support@ekadantha.in with images of the product, invoice, and a description of the issue.
Once verified, we may offer:
Replacement (subject to availability)
Refund to the original payment method
Store credit (coupon) for future use
🔹 3. Refund Timeline
Refunds (if applicable) will be processed within 7-10 business days after approval.
Refund will be credited to your original payment method (UPI, Card, Wallet, etc.)
Shipping charges are non-refundable unless the return is due to our error.
🔹 4. Non-Refundable Situations
We do not offer refunds in these situations:
Customer changed their mind after order is printed/shipped
Product returned without proper reason
Return request initiated after 48 hours of delivery
📞 Contact Us
If you have any questions or concerns, please contact:
📧 support@ekadantha.in
📞 +91-9989612512
Ekadantha.in – Shop Ethically. Live Spiritually.